Commercial impact in practice · Newport, South Wales
Supporting a balustrade customer beyond product supply
A glass supply relationship that developed into support around project costings and winning new commercial work.
These businesses are not consultancy clients. They benefited from Tom Evans’ commercial involvement through supply, distribution, market development, marketing or commercial advice. Formal consultancy engagements are published separately as case studies.
Business
TSS Balustrade Centre
Location
Newport, South Wales
Sector
Balustrades, Glazing & fenestration, Building products & construction
Nature of involvement
Project support
The business
TSS Balustrade Centre is a Newport-based balustrade business. Its current public positioning covers commercial and domestic balustrade work with nationwide coverage.
Tom sold Glaseksperten glass to TSS. The relationship developed beyond product supply into commercial support.
TSS was not a formal Evans Sales Consultancy consultancy client, and is not presented as one.
Commercial support provided
01
Refining project costings
Helped the business refine how projects were costed — the point at which margin is either protected or given away in balustrade work.
02
Supporting new project wins
Supported the business in winning new projects, working through opportunities commercially rather than simply quoting on them.
03
Commercial opportunity advice
Advised around commercial opportunities available to the business alongside its existing work.
The commercial principle
Price is a commercial decision, not an arithmetic one
In project-based building-product businesses, how a job is costed usually decides whether it is worth winning. Supporting a customer on costings and opportunity selection changes what they can afford to chase.
A major UK balustrade supplier was well established elsewhere in the UK but thin on the ground across the northern territories. Growth there needed direct commercial activity.